Family Case Worker, SCHCADS level 4

  • Part time, 21 hours per week
  • SCHCADS Award level 4 + salary packaging
  • Closing date: Monday 23 May 2022

Working as a team leader the Family Case worker will provide case management, information and referral, and advocacy to people with complex needs. Client support is provided within a culturally safe framework, utilising principles of person-centred strengths-based practice. The Family Case worker will establish and maintain effective referral networks, with the goal of ensuring a range of services and products are accessible to clients.

What we offer

  • Attractive salary packaging options
  • Bonus holiday leave during Christmas shutdown
  • Mobile phone
  • Laptop for work purposes
  • A person-centred organisation
  • A child safe organisation
  • A practice framework enabling a positive social impact
  • Regular supervision and support
  • Ongoing training and development

Community Gateway holds ACEQA & QIP accreditation. We are an equal opportunity employer, are committed to achieving a diverse workforce and strongly encourage applications from First Nations peoples.

Selection criteria


  1. Relevant tertiary qualifications in social science or related field and/or equivalent work experience in a casework/counselling role.
  2. Ability to use professional and specialised knowledge in working with Aboriginal and Torres Strait Islander peoples, disadvantaged clients, and human service agencies
  3. Demonstrated understanding of work activities related to case coordination of people with complex needs and the ability to exercise judgment and/or contribute critical knowledge and skills where procedures are not clearly defined
  4. A sound knowledge of procedural/operational methods relating to the workplace including case notes, updating data systems, the setting of outcomes. and effectively managing time.
  5. Experience in supervising staff in a specialised field
  6. Proficient in the use of Microsoft and database programs

Additional requirements

  1. Evidence of full Covid Vaccination.
  2. A current NSW Drivers licence
  3. A National Criminal History Records checks prior.
  4. A current working with children’s check

More information about this role

Contact Shaun McPherson by calling 0429 640 075.

How to apply

  • Access the position description incorporating the selection criteria via the link below.
  • Send your application to
  • Your application must include:
    • A cover letter addressing the selection criteria (no more than 2 pages)
    • Your resume / CV
    • Copies of qualifications and supporting documentation
Position description

Many tracks, one road, sustaining community.


Community Gateway is a registered charity and QIP accredited, assessed against the Quality Improvement Council Health and Community Services 7th Edition Standards.


We acknowledge the traditional custodians of the lands on which we work and meet, and offer our respect to their elders, past, present and future.

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Copyright © 2022 Northern Rivers Community Gateway. All rights reserved.

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