03/09/2020, from 9:30am – 4:00pm
About the training
This is an experientially-based one day training session for managers and staff without accredited counselling knowledge, who may find themselves responding to anxious or distressed people in their normal day-to day duties. The practical and effective skills covered are based on non-violent communication (NVC) aka compassionate communication and inform learners how to skilfully respond to anxious or distressed people they may encounter.
This one day format allows time for theory to be followed with practical opportunities to apply skills with the support of the certified NVC trainer, building confidence for managing situations outside the training.
Who should attend?
- Managers and supervisors.
- Organisational team leaders.
- Employees, front of house staff.
What this practical course will cover
- Scope and limitations of the role of an accidental counsellor.
- Healthy and poor professional boundaries.
- Initial assessment of situation and safety.
- Recognising someone in distress – types of presenting behaviours.
- Recognising and supporting someone at risk of suicide.
- Unhelpful responses – what not to do and why.
- Helpful responses – how to calm and refocus a distressed person.
- Applying the strategies – opportunities to practise responding.
- Know where to seek help for the distressed person.
- Debriefing and self care.
- One day training session.
- Face-to-face delivery with expert tuition and guidance.
- Individual and group activities including role playing.
- Interactive group discussion.
“I found the workshop extremely helpful and informative. The format worked very well.” DC
“I really enjoyed today, I felt like I developed a better understanding of NVC and feel confident to use the techniques in my everyday work.” LM
“I learned a lot of new strategies for coping with some difficult situations.” SK
About the facilitator Paulette Bray-Narai
BA(Psyc), Grad Dip Ed, internationally certified NVC trainer (2011), TAE 40110 Training and Assessment.
Paulette has a background in psychology and education. Since embracing non-violent communication in 2002, Paulette has trained with Dr Marshall Rosenberg, the founder of NVC and in 2011 became one of only 12 internationally certified NVC trainers in Australia.
Paulette facilitates regular training in conflict resolution and effective communication for healthy relationships for professionals, families, couples, community groups and in workplaces. Also engaged in restorative justice, Paulette is a Youth Justice Conference convenor for Juvenile Justice and contributes as a volunteer ethics teacher at Bangalow Primary School.