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If you would like to talk to a member of our volunteer team, fill out this quick connect form and someone will contact you.

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Volunteering frequently asked questions

Want to volunteer?

Change your life and your community.

Need a volunteer?

Find your perfect match.

On this page you can find answers to some of the most often-asked questions about volunteers, Northern Rivers Volunteering and the Be Collective platform.

Where can I get support with the Be Collective platform?


If you’re experiencing any problems with the Be Collective platform, such as:

  • Applying for a volunteer opportunity,
  • Listing a volunteer opportunity,
  • Creating a group for your organisation or community,
  • Creating a Be Collective account, logging in or managing your account,

Be Collective has a range of supports to help you.

Access the Be Collective help centre here, which includes lots of helpful articles, tutorials and guides.

If you already have an active Be Collective account, you can lodge a support request with the Be Collective helpdesk here, and someone will contact you to resolve your problem.

How can I contact the Community Gateway volunteer team?


You can connect with our volunteer team in any of the following ways:

  • Complete the quick connect form on this page and someone will contact you to discuss your interests and situation.
  • Email volunteer@nrcg.org.au.
  • If you’d like to talk to someone, call 02 6621 7397.

How do volunteers benefit from volunteering?


The benefits of volunteering are numerous. Through volunteering, people can:

  • Support the causes they are passionate about and have a direct impact on things that matter to them.
  • Learn new skills, knowledge and abilities.
  • Use existing skills and expertise to benefit others.
  • Build community resilience.
  • Extend professional and personal networks.
  • Make new social connections and friendship circles.
  • Improve mental health outcomes.

How does Northern Rivers Volunteering support volunteers?


With extensive history in the volunteering space, Community Gateway is able to support and encourage volunteers in the Northern Rivers Volunteering network by providing them with:

  • Choice and control over their volunteer journey.
  • Access to a passionate network of community-focused people through the Be Collective platform.
  • A personal relationship with a volunteer coordinator, so there’s only ever one point of contact they need.
  • Opportunities for professional skills development through accredited VET training and qualifications.
  • Safety and protection with extensive insurance and safety protocols.
  • Celebration of the amazing contributions they make with rewards and recognition.
  • Skills development workshops and information sessions.
  • Social events and networking opportunities.
  • News and updates.
  • Volunteering best practices.
  • Sense of purpose.

Why are volunteers important?


Volunteering is the life blood of every community. When something needs doing, someone steps up to meet the need. This happens every day and every contribution makes our communities and world a better place.

Volunteering increases community capacity, creates positive social impact and improves quality of life for those that volunteer too.

When someone becomes a volunteer, they are investing the most precious commodities into their communities for the benefit of others – time and energy.

Who is Community Gateway?


  • Northern Rivers Community Gateway has been providing welfare support and capacity building services to disadvantaged people and communities for nearly 50 years.
  • Our services and programs extend from Lismore to Northern New South Wales more broadly throughout the state.
  • We have been supporting volunteerism in Northern NSW  for over 30 years. We have recently created the Volunteering Northern Rivers network to build more volunteering and stronger volunteerism in our region.

How do I become a volunteer?


It’s easy to become a volunteer in the Northern Rivers Volunteering network by taking one of the following steps:

  • See all the opportunities in our volunteer network here. If there’s something you like the look of, you can apply online instantly.
  • If you can’t see a volunteer opportunity you like, or would like to talk to someone in our volunteering team, complete the quick connect form on this page and someone will contact you to discuss your interests and situation.
  • Email our volunteer team at volunteer@nrcg.org.au.
  • Talk to someone from our volunteer team by calling us on 02 6621 7397.

What are the requirements to become a volunteer?


  • Each volunteer opportunity has its own requirements, which may include location, time commitment, skills and knowledge.
  • All volunteers will need to complete a National Police Check, with the costs covered by Community Gateway.
  • Depending on the opportunity, there may also be a requirement to complete a NSW Working With Children Check, but Community Gateway also covers the cost of that.
  • There may also be additional forms to complete, depending on the opportunity.

Can I volunteer virtually?


We aren’t currently able to offer virtual volunteer opportunities. However, this may change. If you complete the quick connect form on this page, we will be able to contact you when virtual volunteer opportunities arise.

Is there a minimum volunteering commitment?


Some of our volunteer opportunities such as our our Aged Care Volunteer Visitor Scheme (ACVVS) volunteer visitors have a minimum time commitment. The minimum commitment for most opportunities is variable, and it is entirely up to you to decide how much time and energy you are able to give.

Can I fulfil my Centrelink volunteer requirements with you?


Yes, we are happy to help you find a volunteer opportunity that meets your Centrelink requirements. Contact our volunteer team now to discuss your needs.

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